Frequently Asked Questions

Contact us - product inquires and quote requests


How do I know what handles will work for me?

When it comes to choosing hardware, there are no exact rules. The size of hardware can vary depending on the look and feel you are going for in your space.

Use our HARDWARE GUIDE to help you visualize different lengths of hardware on your cabinetry.

We have many sizes and finishes. Please pay attention to the options (size/finish/style) in the drop down. Customer errors are not our responsibility.

What are your lead times? Where do you ship? 

TO AVOID DISAPPOINTMENT, PLEASE ORDER WITH TYPICAL LEAD TIMES IN MIND. TYPICAL LEAD TIMES ARE INDICATED ON ALL PRODUCT PAGES.

Note, we ship COMPLETE. For example if you order one item that ships same day/next day and another that ships in 1-2 weeks, we will ship once all products are available. You can request multiple shipments, but extra shipping costs will apply.

We offer flat-rate shipping to Canada and the USA + FREE shipping on orders over  CAD CAD $175.00 (after discounts) Duties and taxes are covered for outgoing shipments to Canada and the USA.

Local Delivery ($) and Free in-store pick-up are available for local orders.

       

We ship worldwide. UPS shipping quotes will be generated in the cart.  You can choose 'contact me' as your method of payment, then request a POSTAL SERVICE shipping quote by emailing [email protected] with your order number. For shipments going to countries outside Canada and the USA,  Duties and Taxes are NOT included.


What are your discounts and how are they applied?

Discounts are applied in cart  so you can see the value. 

NIAGARA KNOBS + PULLS: up to 50% off retail price on unique, high-end hardware. 

DEKKOR FINE DECORATIVE HARDWARE: up to 30%  off this exclusive, high end hardware line. 

AMEROCK: up to 10% off the retail price when you buy 5+ pieces. 

SCHLAGE: up to 20% off the retail price. 

 

TO THE TRADE: CREATE AN ACCOUNT for further discounts

Why are your measurements in mm (millimetres)?

Our products are mainly European, so they are made to metric standards.  

We have made a great effort to include imperial (inches) in our measurements.  

If you need a hand converting, please see our handy METRIC CONVERSION GUIDE, or email us at [email protected].

What are the care instructions?

Often no cleaning agents are required if stains are removed immediately as they occur. It is best to use lukewarm water and a soft, damp cloth.

Do not use any harsh household cleaners, polishes, waxes, solvents or abrasive cleaning agents.

Please pay attention to instructions of manufacturers of microfiber cloths as these have different surface structures that could cause damage to some surfaces.

Do not use steam cleaners.

LEARN MORE ABOUT CARE OF DEKKOR STAINLESS STEEL


Are screws or fasteners included?

Knobs + Handles: We include screws that will work with a 3/4" panel/door. M4 x 25mm (1") Screws.  

Appliance Pulls/Door Handles: To keep the cost of handles down, we typically sell the fasteners separately, based on your application. 

Appliance pulls/One-sided door handles with screws: Screws are for a 3/4" panel/door. 

One sided door with decorative kit: Decorative kits are for 1-3/8" door thickness  2-sided handles, Back to back handles: Kit is for a 1-3/8" thick door. Kits can be cut to fit.

IF YOU REQUIRE LONGER OR SHORTER SCREWS/KITS, PLEASE LET US KNOW A) THE LENGTH OF THE SCREW NEEDED OR B) THE THICKNESS OF THE PANEL/DOOR IN THE COMMENT SECTION OF THE CART.

POCKET DOOR HANDLES: We suggest construction adhesive to install pocket door handles, such as SIKABOND. Adhesive is not included and we do not sell adhesives.


What is your Return Policy?

Please click here to see our terms and conditions, including our return policy.

Free Standard Shipping on Orders Valued over $175 . Free In-Store Pick Up. See details below*
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